Safety

Customer Safety Advice

Helpful guidance to help you protect yourself when searching for and hiring a local tradesperson.

MyLocalTrade does not carry out any work and does not guarantee the quality or suitability of any trader. Customers should always make their own checks before hiring a tradesperson.

Before You Hire

Ask for a written quote before any work begins — never agree to work based on a verbal estimate alone
Check insurance is in place where relevant — ask the trader to confirm they have public liability insurance
Check qualifications for regulated trades such as gas and electrical work
For gas work, independently check the Gas Safe Register at gassaferegister.co.uk — do not rely solely on what a trader tells you
For electrical work, ask the trader for relevant certification and check with the appropriate body
Read reviews from other customers where available
Ask friends or family for recommendations where possible

During and After the Job

Avoid large upfront payments without a written agreement — be cautious of anyone requesting cash payment in full before work starts
Keep records of all communication, quotes, invoices and agreements
Do not feel pressured to make quick decisions — take your time
Obtain a signed receipt or invoice for any payment made
If work is ongoing, agree on payment stages in writing in advance

Spotting Warning Signs

Pressure to make a quick decision or sign something immediately
Unusually low prices compared to other quotes
No fixed business address or verifiable contact details
Requests for cash-only payment with no receipt
Reluctance to provide written quotes or invoices
Claiming to be "in the area" and offering immediate discounts

Reporting Concerns

Report suspicious trader behaviour through the MyLocalTrade platform
In an emergency, contact the relevant emergency services (999 for police, fire or ambulance)
For suspected fraud or scams, report to Action Fraud at actionfraud.police.uk
For consumer disputes, contact Citizens Advice at citizensadvice.org.uk