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Complaints
We take concerns seriously. Here's how to raise a complaint or report an issue with a trader or your platform experience.
MyLocalTrade is a platform connecting customers with independent local tradespeople. Traders are independent businesses — MyLocalTrade does not directly carry out any work. Disputes about the quality of work should be raised directly with the trader in the first instance.
What MyLocalTrade Can Help With
- Concerns about a trader's behaviour or conduct on the platform
- Reports of misleading or inaccurate trader profile information
- Complaints about your experience using the MyLocalTrade platform
- Reports of suspicious or fraudulent activity by a trader
What MyLocalTrade Cannot Resolve
- Disputes about the quality or outcome of work carried out by an independent trader
- Financial disputes between you and a trader
- Contractual disagreements about scope of work or pricing
For work-related disputes, we recommend contacting Citizens Advice or seeking independent legal advice.
How Platform Action Works
- MyLocalTrade may review reports and investigate where appropriate
- Trader accounts may be suspended or restricted if platform rules are found to have been breached
- We aim to respond to all complaints within 5 business days
- All reports are treated confidentially where possible
Contact Us Directly
For general complaints or platform feedback, you can also send us a message through our contact form. Please include as much detail as possible.