Back to Home
Support
Complaints
We take concerns seriously. Here's how to raise a complaint or report an issue with a trader or your platform experience.
MyLocalTrade is a platform connecting customers with independent local tradespeople. Traders are independent businesses — MyLocalTrade does not directly carry out any work. Disputes about the quality of work should be raised directly with the trader in the first instance.
An eligible moderation decision can be appealed within 30 days of the decision. After 30 days, an appeal might be unavailable. An appeal is reviewed separately and does not automatically reverse the decision. Safety handling may continue independently of an appeal.
What MyLocalTrade Can Help With
- Concerns about a trader's behaviour or conduct on the platform
- Reports of misleading or inaccurate trader profile information
- Complaints about your experience using the MyLocalTrade platform
- Reports of suspicious or fraudulent activity by a trader
What MyLocalTrade Cannot Resolve
- Disputes about the quality or outcome of work carried out by an independent trader
- Financial disputes between you and a trader
- Contractual disagreements about scope of work or pricing
For work-related disputes, we recommend contacting Citizens Advice or seeking independent legal advice.
How Platform Action Works
- MyLocalTrade may review reports and investigate where appropriate
- Trader accounts may be suspended or restricted if platform rules are found to have been breached
- We aim to respond to all complaints within 5 business days
- All reports are treated confidentially where possible
Contact Us Directly
For general complaints or platform feedback, you can also send us a message through our contact form. Please include as much detail as possible.